Privacy Policy – fktq.store
Last updated: 24/11/2025
This Privacy Policy explains how fktq.store (“we”, “us”, “our”) handles information when you use our website and services.
By using the Site, you agree to this Privacy Policy and our Terms of Service.
1. Information We Collect
We keep things simple and only collect what we need to run the shop and handle orders.
We may collect:
- Email address – when you request a login code, make a purchase, or contact support.
- Order details – which products you bought, price, currency, and time of purchase.
- Support information – whatever you send when you make a ticket on the website, open a ticket on Discord, or otherwise ask for help (e.g., order ID, screenshots, issue description).
We also receive some basic technical information automatically when you use the Site, like:
- IP address and browser type,
- Pages visited and basic error logs,
- Date and time of requests.
This is standard web server behavior and is mainly used to keep the site running and secure.
2. How We Use Your Information
We use your information to:
- Process orders and deliver keys (Digital Licenses).
- Let you log in using email-based codes and access your customer balance.
- Provide support, including tickets on the website and on Discord.
- Run and protect the Site, including preventing abuse and fixing technical issues.
- Handle payments and disputes, together with payment providers.
- Comply with basic legal and accounting obligations, where required.
We don’t use your data for weird profiling or advertising campaigns.
3. How We Share Your Information
We do not sell your personal information.
We may share limited information with:
- Service providers that help us run the Site (for example, hosting, authentication services like sellauth.com or similar, payment processors, and tools used for support and tickets such as Discord).
- Software vendors or partners, if needed, to check the status of a key or investigate an issue.
- Authorities or legal parties, if we are required to do so by law or if it’s necessary to protect our rights or deal with fraud.
These third parties only get the information they reasonably need to do their job.
4. Data Retention
We keep data for as long as needed to:
- Provide your orders and access to your keys/customer area;
- Deal with support issues, disputes, or chargebacks;
- Keep basic records for tax or accounting, if required;
- Help protect against fraud and abuse.
When data is no longer needed, we aim to delete it or keep it only in a form that doesn’t identify you personally, where reasonably possible.
5. Security
We take reasonable steps to keep your information safe, such as:
- Using reputable hosting and service providers;
- Limiting access to data to what’s needed;
- Keeping software reasonably up to date.
No system is 100% secure, but we try to avoid doing anything reckless with your information.
You can help by:
- Keeping your email account secure (since login codes go there);
- Being careful with phishing and suspicious links;
- Contacting us if you suspect someone is accessing your stuff.
6. Cookies & Basic Logs
The Site may use:
- Essential cookies or similar technologies to make the site work (for example, keeping track of a session or cart).
- Basic server logs to help us run the Site, keep it secure, and troubleshoot issues.
We are not trying to follow you around the internet or build detailed profiles on you. If we ever add anything more advanced (like extra analytics), we’ll update this Policy.
You can usually manage cookies through your browser settings, but disabling essential cookies may affect how the Site works.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
- The “Last updated” date shows when it was last changed.
- Any changes apply from the time they are posted on the Site.
If you keep using the Site after changes are posted, that counts as you accepting the updated Policy.
8. Contact
If you have questions about this Privacy Policy or how we handle data:
- For normal issues or questions:
- Make a ticket on the website, or
- Make a ticket on our official Discord (linked on the Site).
- For legal or formal matters: